THE MODERATOR HELP

Here are answers to The Moderator’s most frequently asked questions along with useful support information. If you don't find your answer here, we have included instructions below for reporting technical issues. Please follow the instructions to enable the Technical Support team to respond more accurately and promptly to your issue.

The Moderator FAQ

• Why does The Moderator look different?

• Where are some of my favorite things?

• Which browsers and OS are supported?

• What are "Related Stories"?

• How do I search for stories?

• Why are there ads The Moderator?

• How do I send suggestions and comments about The Moderator?

• How do I purchase The Moderator transcripts

• What is The Moderator's Privacy policy?

Technical Support & Troubleshooting

• Spam campaigns target The Moderator

• Broken link found on the site

• Personalized settings don't stay

• Local news is old or for wrong city

• Old content on Web site

• Too many emails?

• Enabling javascript

• Disabling / Enabling IntelliTXT

• Disabling Viewpoint Media Player

• Other

Searching for Stories by Subject

You can use one or more search words to find stories. At the top center of our pages, enter the word(s) in the blank field and click "search site".

Ads on The Moderator

The Moderator provides news free of charge by relying on advertising revenue. This is standard practice for most media such as television, newspapers and magazines. We welcome you to e-mail us comments about our ads.

Contacting The Moderator

Please go to our Contact Us page to contact us with your views, suggestions and comments.

Purchasing The Moderator Transcript

Please go to Reprints and Copyright Information.

Privacy

There is a link to our privacy statement at the bottom of every The Moderator page.

Broken Link on The Moderator

Please let us know if you see broken links to our content. In addition to telling us the URL of the broken link, it's helpful to also know the URL of the page you were on when tried to reach the broken link. Please submit this information along with any other information about the link by using our Technical Support form.

Personalized Settings

If you do not accept cookies, you will not be able to personalize The Moderator. You will lose your personalized settings if you delete your msnbc.com cookies. If you have deleted your cookies, re-enter your zip code and stock information to return personalization to the msnbc.com home page.

Emails

If you have suddenly started receiving dozens of emails from The Moderator a day, you may have inadvertently used your email software to subscribe to one of our RSS feeds. Your email program should offer you help in changing your settings or unsubscribing. Information on how to do this with Outlook 2007 is available here.

Enabling Javascript

Javascript, a feature of all modern browsers, allows for enhanced features and customization on msnbc.com, but may be turned off on your machine. If the site is behaving oddly, check to make sure that javascript is enabled.

Disabling or Enabling IntelliTXT

IntelliTXT is displayed only when a user mouse's over a double-underlined word of interest on our stories.

Disabling Viewpoint Media Player

Viewpoint Media Player is an advertising media player that is often bundled with downloads of popular software such as messaging or other services. The Moderator does not download Viewpoint onto your computer, but if you already have it installed (perhaps unknowingly), some of our advertisers may try to use the player to show you additional content, prompting a warning by your browser. If you wish to stop seeing such messages and remove the player, go to "Add/Remove Programs" on your computer, and click on "Viewpoint Media Player" to uninstall it.

Other

For all other technical problems concerning msnbc.com, please submit a Technical Support report. Be sure to include all relevant information including steps to reproduce the problem. Let us know if you have recently installed or upgraded any software or internet utilities (personal firewalls, ad blocking software, virus protection, etc.)

Any non-technical questions or comments sent to Technical Support cannot be forwarded. To submit comments to The Moderator, please go to Contact Us for information and email addresses.